When it comes to the USA’s foodservice industry, new food delivery trends and challenges are emerging faster than ever, posing new problems but also providing innovative solutions to those in the food industry. Here we’ve collected some of the most important food service challenges that will shape the industry in 2023.
Food Delivery Trends & Challenges
Due to the recent pandemic, the landscape of food delivery has changed drastically and many new challenges are emerging. Some of the most important ones include:
Controlling Risks Involved with Delivery Services
When offering food delivery services, there are numerous things for food service providers to keep in mind. Whether you’re a small restaurant offering deliveries or a high-volume catering company, here are some of the risks to be aware of.
- Driver Qualifications & Policies: Your commercial food service company should have clear policies in place when it comes to delivery services, and also make certain your drivers have the proper qualifications. Some best practices are not having staff drive their own vehicles when possible, as well as outlining specific safety procedures, such as always buckling up, prohibiting the use of controlled substances while driving, and restricting the use of communication devices while on the road.
- Proof of Insurance: For food delivery providers that have staff using their own vehicles, it’s imperative that they maintain the proper auto insurance and they are able to use their vehicle for business purposes. Employers should also keep documentation regarding their driver’s declarations that they have the proper insurance should problems arise.
- Fleet Vehicle Policies: Companies that maintain their own fleet of vehicles for drivers to use should keep employees aware of what’s expected of them in terms of vehicle maintenance, as well as outline clear policies and procedures for the usage of fleet vehicles.
Using Third-Party Delivery Services
Not every commercial kitchen or restaurant will be able to maintain its own fleet or a team of delivery drivers. In this case, they’ll use a third-party delivery service. However, there are some key risks to keep in mind such as:
- Carrying Clear Insurance Documents: When utilizing third-party delivery services, it’s important for them to keep detailed insurance documents on them at all times that also detail your establishment’s insurance as well.
- Creating a Detailed Contract: Working with third-party services requires you to have as clear a contract as possible upfront to protect you from being held liable for any problems. It’s important that there is clear language shifting the liability from your company to the delivery service should customers file any claims against them.
- Compliance: Lastly but certainly not least, any third-party service you’re using should be knowledgeable of the safety procedures and best practices when it comes to food handling.
